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If you choose to continue after the free period, pay only $12.95/month. May I offer you a waiver of 2 months on the subscription fees so that you can re-evaluate your needs? Mike B.: This way, you will be able to send and receive faxes for 60 more days.
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cancel my account please 1-205-xxx-xxxx I want you to cancel this account immediately and NEVER charge my card again Mike B.: I completely understand your wish to discontinue. Shall I switch you to this savings plan? katie k: I do not think you understand Mike…. Mike B.: There is no contract and you may cancel anytime. This plan also includes 150 free inbound and 150 free outbound pages every month. Mike B.: Secondly, after the free period, the monthly fee will be reduced to $12.95 per month. During this time, you will not be charged any monthly fee. katie kilgore: cancel my account please 1-205-xxx-xxxx I want you to cancel this account immediately and NEVER charge my card again Mike B.: Please type the number corresponding to your reason for cancellation: Mike B.: 1) Moving to another provider Mike B.: 2) Bought a fax machine Mike B.: 3) Business or role changed Mike B.: 4) Short term project completed Mike B.: 5) Financial reasons Mike B.: 6) Problems with faxing or billing Mike B.: 7) Dissatisfied with quality of service Mike B.: 8) Too costly katie k: 7 Mike B.: Katie, as we’d like to keep your business, I can offer to waive the monthly fee for the next 1 month. This “finance dept” just told me I could not get refunded so I want you to cancel this account immediately and NEVER charge my card again Mike B.: Welcome back, Katie.
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I used this service once during my free trial and have not since. You are now chatting with ‘Mike B.’ katie k: cancel my account please 1-205-xxx-xxxx this is a scam comapny. You are now chatting with ‘Brandon R.’ Please wait while I transfer the chat to ‘Mike B.’.
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Please wait while I transfer the chat to the best suited site operator.
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This “finance dept” just told me I could not get refunded so I want you to cancel this account immediately and NEVER charge my card again AnTodd: I apologize- this is the sales department, so let me get you to the right place. How may I help you? katie : cancel my account please 1-205-xxx-xxxx this is a scam comapny. You are now chatting with ‘AnTodd’ AnTodd: Welcome to our sales chat. You are currently number 1 of 1 in the queue. Please wait for a site operator to respond. The paragraph clearly mentions that the activation fee, the monthly or the annual fee are non refundable. katie k: I used your service once during the free trial and have not since… are you serious you are not going to refund this payment? Mike B.: Katie, kindly check paragraph 17B of our Customers Agreement at 17. Could you please provide me your Fax number and 4-digit PIN/last 4 digits of the Credit card on file for verification? katie k: 1-205-xxx-xxxx and 4 digit of card number is xxxx Mike B.: As per our company policy, there is no refund applicable towards your account. I am Mike Berry, your online Live Support Representative. You are now chatting with ‘Mike B.’ katie k: hi mike Hi I would like to cancel my account and have the $16.95 refunded to my card that was charged on 12-08-14 Mike B.: Hello, Katie. How may I help you? katie k: Hi I would like to cancel my account and have the $16.95 refunded to my card that was charged on 12-08-14 EBeltran: This is the sales department, I apologize for the inconvenience, let me connect you to customer support. You are now chatting with ‘EBeltran’ EBeltran: Welcome to the Sales team. Here is my converstaion with eFax Customer Service Representative Mike B. After eFax Internet fax service for email fax, electronic fax and Internet faxing charges your card they do not offer a refund, even if you do not use their services. After noticing eFax Internet Fax to Email Services to Send Faxes Online charged my credit card I got on their website and spoke to a customer service representative about cancelling their Internet fax services. I forgot to cancel my account so after the one time use I forgot about my eFax account. I used their eFax free trial services one time during my one month free trial offer and then never used their services again. EFax Internet Fax to Email Services Send Faxes Online Charged my card for not using their services.